DoggyRadar Support
This is the official support page for the DoggyRadar mobile application. If you need assistance, contact us at office@doggyradar.com.
Account and sign-in
If you cannot sign in, verify your e-mail address and password, check your internet connection and request a new verification or password-reset message where available. MFA is required only when it has been enabled for the account or when a protected operation explicitly requires additional verification.
Location and active walks
Map, route recording and nearby safety alerts require Location Services. During an active walk, DoggyRadar may require precise location and permission to continue location processing in the background. You can review these permissions in the system settings of your device.
If a route is not visible, confirm that GPS is enabled, the application has location permission and the device has obtained a position. Buildings, power-saving settings and limited satellite visibility can reduce GPS accuracy.
Safety alerts and community reports
DoggyRadar displays reports submitted by members of the community. These reports support situational awareness but do not replace emergency services, veterinary advice or official public-safety information. In an emergency, contact the appropriate local service.
Subscriptions, FULL access and payments
Purchases made through the App Store are processed by Apple. Billing, renewal and cancellation are managed through the Apple ID subscription settings. If a completed purchase is not reflected in DoggyRadar, use the available purchase-restoration option or contact us with the account e-mail address. Do not send complete payment-card details.
Privacy and account deletion
You can manage privacy and account options in the application profile. To request deletion of an account and associated data, follow the instructions on our account deletion page.
Contact support
Send your request to office@doggyradar.com. Include the application version, device model, operating-system version and a short description of the problem. Do not include passwords, MFA secrets, recovery codes or full payment details.